Terms & Conditions
1. Introduction
- The website is owned and operated by TAEWOO LIMITED; a company registered in Nigeria.
- These Terms and Conditions ("Terms") govern the use of the website and the purchase of products from it.
2. Definitions
- "We" or "Us" refers to TAEWOO LIMITED.
- "You" or "Customer" refers to the person accessing the website or purchasing products from it.
- "Product" refers to any electronics appliance designed, built, and sold by TAEWOO LIMITED.
3. Use of the Website
- You must be at least 18 years old to use the website.
- You must provide accurate and complete information when creating an account or making a purchase.
- You are responsible for maintaining the confidentiality of your account and password.
4. Ordering and Payment
- All orders are subject to availability and acceptance by TAEWOO LIMITED.
- We reserve the right to cancel or modify any order without notice.
- Payment must be made in full before products are shipped.
5. Product Information and Warranties
- Product descriptions, images, and specifications are accurate to the best of our knowledge.
- We provide a 180-day limited warranty against defects in materials and workmanship.
6. Shipping and Delivery
- We ship products worldwide.
- Shipping rates are presented at checkout.
- We are not responsible for delays or losses caused by shipping carriers.
7. Returns and Refunds
- You may return products within 7 days of delivery.
- Products must be in their original condition and packaging.
- Refunds will be issued in the original payment method.
8. Intellectual Property
- All content on the website, including product designs and descriptions, is owned by TAEWOO LIMITED and protected by intellectual property laws.
- You may not reproduce, distribute, or display any content without our prior written consent.
9. Disclaimer of Liability
- We are not liable for any damages or losses caused by the use of our products or website.
- We are not responsible for any indirect, incidental, or consequential damages.
10. Governing Laws
- These Terms are governed by and construed in accordance with the laws of NIGERIA.
- Any disputes arising from these Terms will be resolved through dispute resolution process, e.g., arbitration.
11. Changes to Terms
- We reserve the right to modify these Terms at any time without notice.
- Your continued use of the website and purchase of products constitutes acceptance of any changes to these Terms.
12. Contact
- If you have any questions or concerns about these Terms or our products, please contact us here
Privacy Policy
Introduction
1. Website Ownership: The website is owned and operated by TAEWOO LIMITED; a company registered in NIgeria.
2. Commitment to Privacy: We are committed to protecting the privacy and security of our customers' personal information.
Information Collection
1. Personal Information: We collect personal information from customers, including:
1. Name
2. Email address
3. Phone number
4. Shipping and billing addresses
5. Payment information (credit card numbers, etc.)
2. Non-Personal Information: We also collect non-personal information, such as:
1. Browser type and version
2. Operating system
3. IP address
4. Cookie information
5. Pages visited on our website
Use of Information
1. Order Processing: We use personal information to process and fulfil customer orders.
2. Customer Service: We use personal information to provide customer service and support.
3. Marketing and Promotions: We may use personal information to send customers marketing and promotional materials.
4. Improving Our Website: We use non-personal information to improve our website's performance and user experience.
Information Sharing
1. Third-Party Service Providers: We may share personal information with third-party service providers, such as payment processors and shipping companies.
2. Law Enforcement: We may share personal information with law enforcement agencies if required by law or to protect our customers' rights.
3. Business Transfers: We may share personal information in the event of a business transfer, such as a merger or acquisition.
Security Measures
1. Data Encryption: We use data encryption to protect personal information.
2. Secure Servers: We store personal information on secure servers.
3. Access Controls: We have access controls in place to prevent unauthorized access to personal information.
Cookies and Tracking Technologies
1. Cookies: We use cookies to collect non-personal information and improve our website's performance.
2. Tracking Technologies: We may use tracking technologies, such as Google Analytics, to collect non-personal information.
Customer Rights
1. Accessing Personal Information: Customers have the right to access their personal information.
2. Correcting Personal Information: Customers have the right to correct their personal information.
3. Opting Out of Marketing: Customers have the right to opt out of marketing and promotional materials.
Changes to This Policy
1. Updates: We reserve the right to update this policy at any time.
2. Notification: We will notify customers of any changes to this policy.
Refund Policy
Introduction
1. Website Ownership: The website is owned and operated by TAEWOO LIMITED; a company registered in Nigeria.
2. Refund Commitment: We are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a refund policy as outlined below.
Eligibility for Refunds
1. Timeframe: You may return products within 7 days of delivery.
2. Condition: Products must be in their original condition and packaging.
3. Reason: You may return products for any reason, including but not limited to:
- Defective or damaged products
- Products that do not match the description or specifications
Refund Process
1. Initiating a Refund: To initiate a refund, please contact our customer service team at electronics@taewoolimited.com or +234 702 563 2630.
2. Return Shipping: You are responsible for the cost of return shipping, unless the product is defective or damaged.
3. Refund Amount: We will refund the full purchase price of the product, minus any shipping and payment costs.
4. Refund Method: Refunds will be issued in the original payment method within 7 business days of the receipt of the returned items.
Exceptions
1. Custom Orders: Custom orders are non-refundable, unless defective or damaged.
2. Used or Damaged Products: Products that have been used or damaged by the customer are not eligible for refunds.
3. Products with Missing or Damaged Packaging: Products with missing or damaged packaging may not be eligible for refunds.
Warranty Information
1. Warranty Period: We offer a 180-day limited warranty on all products.
2. Warranty Coverage: The warranty covers defects in materials and workmanship.